Privacy Policy

1. Introduction

Merchaint ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform and services.

2. Information We Collect

We may collect the following types of information:

• Account information — name, email address, and company name when you register.
• Usage data — how you interact with our platform, including features used and pages visited.
• Document data — files and documents you upload for processing within our platform.
• Payment information — billing details processed securely through our payment provider.
• Contact and consultation information — your name, phone number, company and messages when you contact us by WhatsApp, phone or email, visit our office, or book a consultation, including what you tell us about how your business runs.
• Technical data — IP address, browser type, and device information.

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve our services.
• Process transactions and send related communications.
• Respond to support requests and enquiries.
• Send product updates and relevant announcements (you may opt out at any time).
• Monitor and analyse usage to enhance platform performance.
• Comply with legal obligations.

4. Data Sharing

We do not sell your personal data. We may share your information with trusted third-party service providers (such as cloud hosting and payment processors) solely to operate our platform. These providers are contractually obligated to keep your data secure and confidential.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us.

6. Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict how we process your data.
• Request a portable copy of your data.

To exercise any of these rights, please contact us at hello@merchaint.com.

8. Cookies

Our website does not set its own advertising or analytics cookies. Some third-party services we use, and the Merchaint app, use cookies or similar browser storage. See our Cookie Policy for details.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@merchaint.com, or write to us at 32 Lok Yang Way, Singapore 628639.